Return Conditions
REQUIREMENTS TO RETURN AN ITEM:
Item has been delivered within the last 30 days
You must reach out to us before you make your return to obtain a Return Authorization Form. Any returns received without a return authorization will be returned to the sender.
The product must be unused and in its original packaging, including all original packaging material, factory information, and paperwork. NOTE: Please do not write on or put any markings on the outside of the packaging. Packages that contain writing or markings on the outside of the packaging will not be eligible for a refund.
The item must be packaged exactly as it was shipped. Any variation in the repackaging could cause the item to be damaged in transit, making the return invalid.
Item is unused and uninstalled.
Please note the following types of items may not be returned under any circumstance:
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Items that have been partially or completely installed and/or assembled
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Modified or altered items
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Items not in original Star Home Plus packaging and crating materials
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Custom or made-to-order items,
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Final sale items
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Items are damaged through normal wear, such as sun exposure, humidity, or other natural factors .
Any orders that are refused for any other reason than damages to the merchandise, manufacturer defect, or shipping error shall be treated as a return and subject to terms and conditions of returns.
Damaged
All damaged items must be reported within 24 Hours of delivery. Star Home Plus products are packaged to withstand damage during shipping. We work hard to make sure your order reaches you in quality condition.
For evident damages, please refuse delivery immediately. Most minor damages can be replaced by parts sent from Star Home Plus and do not require a full return of the vanity set. If there is minor damage, please note on the Proof of Delivery that the driver will have you sign. If you are unable to inspect the shipments right away, please note, “Subject to inspection, possibly concealed damage.”
Defective
All Star Home Plus products are handcrafted by experienced professionals who take ample time and care to make each product unique and one of a kind. We strive to provide exceptional quality products as well as customer service.
If the product is notated as defective, a return request must be provided within 30 days of the delivery date. Photos and videos showcasing the defect are required for a return or replacement of the order. Please also provide the product item SKU # or the Quality Control Sticker found on countertops and cabinets. Once provided, Star Home Plus will investigate the issue and provide resolutions and/or approval of return.
Cancellations
Orders can only be canceled before shipment. Approved order cancellations will receive an email confirmation of the status. If the order is not in Star Home Plus warehouse and is en route, the shipment cannot be canceled.
If an order is refused due to a cancellation that was not provided in time, this will be considered a Buyer’s Remorse Return. The customer will be held responsible for fees incurred for the order.
Carrier Fees
If the trucking company has made multiple attempts to contact you to establish a delivery date and time but the customer does not provide a response or agreed-upon date, storage fees may incur by the trucking company.
If incorrect information was provided to Star Home Plus when the order was placed or a re-consignment (change of address) is requested when the item is already in transit, the customer will be responsible for the fees incurred. Star Home Plus reserves the right to charge these storage fees to the responsible parties.
I ordered the Wrong Size/Style.
Star Home Plus will not be held responsible for measuring errors or if the color finish is not to your liking. We urge customers to request a sample before placing an order through
Please always double-check your measurements. Please note if the products received are incorrect due to a Customer Error, the person(s) will be responsible for returning the wrong product and the delivery charges for the replacement if requested.
*Legal compliance in Hong Kong, China.