Shipping and Delivery
We strive to deliver your purchase with excellent service every time!
We carefully select reliable shipping methods to help ensure your order arrives safely and on time.
Order Processing Time
Our standard processing time for in-stock orders is typically 1–3 business days. Please note that orders placed after 12:00 PM EST on Fridays will be processed and shipped on the following Monday.
FedEx, UPS, and LTL freight carriers may be used depending on the size and type of your order.
Estimated Delivery Time
Small Parcel Items
Small items shipped via carriers such as UPS or FedEx typically arrive within:
5–9 business days after shipment.
Large and Oversized Items
Large items, including bathroom vanities and other oversized furniture, may be shipped via LTL freight carriers.
Estimated delivery time: 5–15 business days after shipment.
Please note that actual delivery times may vary depending on the shipping method, carrier availability, destination, weather conditions, and other transportation factors.
LTL Freight Delivery
Our LTL freight delivery service includes liftgate delivery. Once your shipment arrives at the carrier's final hub, the carrier will contact the recipient by phone to schedule a delivery appointment. Please ensure that the recipient's contact phone number is accurate and valid.
1. Storage Fees
If the carrier is unable to contact the recipient and the shipment remains at the final hub for an extended period, storage fees may apply. Any such fees will be charged based on the carrier's actual costs.
There are two options available in this situation:
Option 1: Scheduled Delivery
The shipment will remain temporarily stored at the carrier's hub. Once the recipient is contacted, the carrier will schedule delivery, and the recipient will be required to inspect and sign for the shipment upon delivery.
Option 2: NSR (No Signature Required) Delivery
The shipment may be delivered without the recipient's signature. However, claims for issues such as missing items may not be accepted after delivery.
Under NSR delivery:
- The shipment will be delivered to the closest dry area outside the entrance.
- No delivery appointment is required.
- No signature is required.
2. Delivery Inspection and Signature
For scheduled deliveries, the driver will deliver the shipment according to the agreed appointment time. The recipient should inspect the condition of the shipment upon delivery and sign the Proof of Delivery (POD).
We recommend checking the packaging and product condition carefully before signing. If any visible damage is found, please note it on the delivery receipt before signing.
Legal Compliance
Legal compliance in Hong Kong, China.